Hey folks, this is probably silly but I’m taking suggestions as to how to handle a situation I’m in now. My bill for internet has gone up like 50 dollars in the last few months between the promotional deal expiring and the affordable connection subsidy going away. So I called a competitor to see about changing service. I wasn’t able to shop services online because something was wrong with my address, so phone call it had to be.
It took like an hour and they have to come out to see whether I can actually get service still. But they tentatively signed me up for service so I got an email a couple hours after the call.
They have me being billed for a landline.
It’s still cheaper than I’m currently paying but I’m absolutely not going to use a landline. So I’m in a bind.
Do I call them back and try to out-talk a sales rep to get them to just sell me internet?
Should I go to the physical store location in my city and talk with them in person? We still don’t even know if I’ll be able to get service, would that be a waste of everyone’s time?
Should I wait and resolve it after the ‘can you get service’ question is resolved, or will that make changing it more painful?
Some other thing I’m not thinking about?
Are you getting some form of DSL? If I remember correctly, you’d need a landline in order for the internet to work. Maybe that’s why they’re also billing you for a landline?
Turns out they can’t even serve my address so it’s irrelevant. Saves me having to waste time on a bunch of phone calls I guess.
Sorry to hear that. These companies are stupid monopolies, it should be a nationalized public good like so many other things.
My internet company is currently forcing me to pay in person over some dumb shit and hate them so much for it.