As long as the AI is capable enough, I don’t see what’s wrong with it, and I understand if Reddit decides to utilize AI for financial reasons. Though I don’t know how capable the AI is, and it is certainly not perfect, but AI is a technology and it will improve over time. If a job can be automated, I don’t see why it should not be automated.
The problem is the perverse incentives for “service”. Yes, ideally things that can be automated, should be. But what about when it’s insufficient, or can’t satisfy the customer, or is just worse service. Those cases will always exist, but will the companies provide an alternative?
We’re all familiar with voice menus and chatbots to provide customer service, and there are many cases where those provide service faster and cheaper than a human could. However what we remember is how useless they were that one time, and how much effort it was to escape that hell to talk to someone who can actually help.
If this AI is just better language recognition, or if it makes me type complete sentences, just to point me to the same useless FAQ yet again, I’ll scream
The model-based decision making is likely not capable enough. Specially not for the way that Reddit Inc. would likely use it - leaving it in charge of removing users and content assumed to be problematic, instead of flagging them for manual review.
I’m specially sceptic on the claim in the site that their Hive Moderation has “human-level accuracy”. Specially over time - as people are damn smart when it comes to circumventing automated moderation. Also let us not forget that the human accuracy varies quite a bit, and you definitively don’t want average accuracy, you want good accuracy.
As long as the AI is capable enough, I don’t see what’s wrong with it, and I understand if Reddit decides to utilize AI for financial reasons. Though I don’t know how capable the AI is, and it is certainly not perfect, but AI is a technology and it will improve over time. If a job can be automated, I don’t see why it should not be automated.
The problem is the perverse incentives for “service”. Yes, ideally things that can be automated, should be. But what about when it’s insufficient, or can’t satisfy the customer, or is just worse service. Those cases will always exist, but will the companies provide an alternative?
We’re all familiar with voice menus and chatbots to provide customer service, and there are many cases where those provide service faster and cheaper than a human could. However what we remember is how useless they were that one time, and how much effort it was to escape that hell to talk to someone who can actually help.
If this AI is just better language recognition, or if it makes me type complete sentences, just to point me to the same useless FAQ yet again, I’ll scream
The model-based decision making is likely not capable enough. Specially not for the way that Reddit Inc. would likely use it - leaving it in charge of removing users and content assumed to be problematic, instead of flagging them for manual review.
I’m specially sceptic on the claim in the site that their Hive Moderation has “human-level accuracy”. Specially over time - as people are damn smart when it comes to circumventing automated moderation. Also let us not forget that the human accuracy varies quite a bit, and you definitively don’t want average accuracy, you want good accuracy.
Regarding the talk about biases, from another comment: models are prone to amplify biases, not just reproduce them. As such the model doesn’t even need to be trained only in a certain cohort to be biased.