Most instances have a support community for discussing technical issues with that particular server.

As each instance names these slightly differently, I thought I’d create a thread to collect as many as possible.

Lemmy:

Mbin:

PieFed:

Please comment below with equivalent communities and I’ll add them to the list.

I would also recommend that instance admins include a link to their meta/support community in the sidebar of their instance.

On a somewhat related note, do any instance admins still have Reddit accounts they would be willing to reveal here?

I’ve come across many Redditors who are interested in Lemmy but give up after experiencing issues on signup. I think the ability to have instance admins reach out to users on Reddit directly could be a useful tool in reducing the friction of the Lemmy onboarding process.

If you are an instance admin and are comfortable sharing your Reddit username, please do so below.

  • Otter@lemmy.caEnglish
    2·
    6 days ago

    While we do have accounts, I don’t think they’re monitored actively. It’s probably best to list the email address. We all can see those emails, and we’ve been able to help a number of new users that way already. Often we can match the email address to the account and resolve it within our initial reply

    Also thank you for putting this together! It’s very helpful

    • threelonmusketeers@sh.itjust.worksOPMEnglish
      3·
      5 days ago

      We all can see those emails, and we’ve been able to help a number of new users that way already. Often we can match the email address to the account and resolve it within our initial reply

      Sounds like a great system!

      Also thank you for putting this together!

      You’re welcome! From one Canadian Lemmy instance to another, thank you for all the work you do!