I try to do this in real life with just about any public service I encounter.

If someone does something good, nice or even remotely within their job description … especially with young people … I’ll take a moment and fill out a survey, receipt feedback or just talk to a manager to tell them what a great job they did. I find this even more important for the young man or woman with their first job … or an immigrant or person of colour who’s trying to fit into the community for the first time.

I’ve worked in storefronts, grocery stores, restaurants, waiting tables, cooking, cleaning, janitorial and in hotels, schools and hospitals … and I know that with the public, the only time you will ever hear anything from anyone is when things go wrong. Very few people ever take the time to say thanks for the good job or leave a comment or write something positive.

But they’ll spend hours or even days organizing themselves to lodge a complaint or consider hiring lawyers to get back at a company or employee for not giving them more pickles for their hamburger.