• DirkMcCallahan@lemmy.world
    93·
    10 months ago

    The best part is when you try to find the “Contact us” option, and when you finally do, they connect you to a “Chatbot” whose sole purpose is to prevent you from talking to an actual person who might be able to solve your problem.

    • Bricktamland29@lemmy.world
      48·
      10 months ago

      The other day my wife called CVS trying to get her prescription filled at a different location. I listened to her for 10 minutes in an infinite loop of listening to an automated voice and hitting menu numbers. At about the time I thought she was about to murder someone I asked “would you like help!”. She said annoyed “I don’t know what you’re going to do that I haven’t, but sure”. I proceeded to hit 0 every time it tried to talk and it took hitting 0 like 50 times before it let me talk to a real fucking person. It’s insane just how hard it is to actually talk to real people anymore. I don’t care if the person barely speaks English and I have to use Google translate to fix my problem, you’re expensive AI isn’t better.

      • DudeDudenson@lemmings.world
        29·
        10 months ago

        The whole point isn’t to make it better but to “handle” the call as cheaply as possible.

        If you just hang up in frustration at an automated system that’s one less call the call center has to take and that allows them to reduce the staff

      • Alien Nathan Edward@lemm.eeEnglish
        10·
        10 months ago

        scream obscenities at the voice prompt. i’m not kidding. idk if it’s voice to text, or just recognizing extreme changes in volume but almost any time that I scream obscenities at the voice prompt it routes me to a human who can actually do what I need.

        • kureta@lemmy.ml
          6·
          10 months ago

          My wife was on a call with Vodafone a few days ago. I was finally able to get to a human and I think I know how. Just said stuff the chatbot could not recognize. Just gibberish. It shouldn’t even be able to guess what you are trying to accomplish. After just a few tries it will redirect you to a human.

  • Bigoldmustard@lemmy.zip
    33·
    10 months ago

    Can I buy more of this product?

    I’m getting my sister a gift will this product delight her?

    Is this product similar to [leading brand]?

    • LordKitsuna@lemmy.world
      25·
      10 months ago

      Yeah anyone that’s actually read the question section of an Amazon product or Home Depot product should be aware of the absolutely insanely stupid questions people ask. My favorite is when other idiots answer with “I don’t know” because they don’t realize they can just not respond to the email

    • AwkwardLookMonkeyPuppet@lemmy.world
      12·
      10 months ago

      “Q: Why is our product the superior product?”

      “A: Because we’re the best and you should buy 50 of our widgets today! Call 1-800-WE-DONT-GET-IT”

    • SybilVane@lemmy.ca
      8·
      10 months ago

      They don’t need to lighten the load when you can’t contact any real people to ask questions anyway. It’s all handled by their useless chat bot now.

      • FlihpFlorp@lemm.eeEnglish
        4·
        10 months ago

        I don’t remember what is what for I wanna say I was playing gta and my question ended me up on rockstar forums and someone had my exact problem word for word and the reply to this was go to the website which just linked a homepage

        Again idr if it was rockstar and gta but oh my god the future is amazing

        Edit: forgot to add the whole reason why I commented in the first place but I ofc hit no this reply wasn’t helpful and turns out so did like 800 people