While I’m dubious of the claim due to the robust permissions management in the latest versions of iOS and Android, it is interesting that a company has come out and said they are doing what everyone is thinking.
And yes they are a subsidiary of the parent of Cox Communications, the ISP, so I would be switching to a competitor ASAP if I had their services
American ISPs have no alternatives. Switching to competition usually requires moving a few states away uness you want 2000s DSL for $80 a month.
FWIW a VPN prevents them from inspecting your traffic, so if you’re concerned about this it might be a worthwhile investment.
I think breaking port forward was to get you to use there damn app.