A hostel company I stayed with a while back emailed me with the subject: “Your booking is confirmed!”. This made me frantically check all my accounts since I hadn’t booked any hostels recently. I was super concerned until I opened the email and saw… it was a stupid marketing email…
This kind of marketing should be illegal. Don’t use Clink Hostels.
On top of that, it also doesn’t waste the responsible team’s time. It wastes the help desk’s time who have little to no say in this subject.
That’s why you escalate straight to legal. Waste the time of someone more expensive than the idiots in marketing.