Lee Duna@lemmy.nz to Technology@lemmy.worldEnglish · 8 months agoStarlink bug frustrates users: “They don’t have tech support? Just a FAQ? WTF?”arstechnica.comexternal-linkmessage-square27fedilinkarrow-up1322arrow-down19
arrow-up1313arrow-down1external-linkStarlink bug frustrates users: “They don’t have tech support? Just a FAQ? WTF?”arstechnica.comLee Duna@lemmy.nz to Technology@lemmy.worldEnglish · 8 months agomessage-square27fedilink
minus-squarecosmicrookie@lemmy.worldcakelinkfedilinkEnglisharrow-up26arrow-down5·8 months agoFAQ is one of the most annoying things ever invented. Besides trying to find a way to contact a company.
minus-squareChaotic Entropy@feddit.uklinkfedilinkEnglisharrow-up23·8 months agoSeems like the most Frequently Asked Question is “how do I contact support”.
minus-squareEarMaster@lemmy.worldlinkfedilinkEnglisharrow-up3·8 months agoI recently called a support hotline (after reading the FAQ) and they had a complex Dial-X-If-You-Have-This-Problem structure which on every end just had a person reading the FAQ entries. There was no way to reach an actual person…
FAQ is one of the most annoying things ever invented. Besides trying to find a way to contact a company.
Seems like the most Frequently Asked Question is “how do I contact support”.
I recently called a support hotline (after reading the FAQ) and they had a complex Dial-X-If-You-Have-This-Problem structure which on every end just had a person reading the FAQ entries. There was no way to reach an actual person…