Air travel is getting worse, judging from the number of consumer complaints.

Consumer complaints about airlines nearly doubled in the first three months of this year compared with the same period last year and kept soaring in April and May, the U.S. Transportation Department said Wednesday.

Those are the latest figures from the government. The Transportation Department said information about complaints has been delayed because there are so many of them to process.

The department said it received 24,965 complaints about airline service in the first three months of the year, up 88% from the first quarter of 2022. Consumers filed another 6,712 complaints in April, up 32% from a year earlier, and 6,465 in May, an increase of 49%.

  • szczuroarturo@programming.dev
    link
    fedilink
    arrow-up
    6
    arrow-down
    26
    ·
    1 year ago

    Here is a fun thing. No . If passangers truly wanted a better service they could fly in a buisness class but thats more expensive so they will tolerate shitter service for lower price beacuse what really matters to them is the destination.

    • Semi-Hemi-Demigod@kbin.social
      link
      fedilink
      arrow-up
      17
      ·
      1 year ago

      Having a slightly roomier seat doesn’t solve all of the other problems with air travel. Namely the security, the crowds, the food, the other passengers, the rescheduling of flights.

    • uncheck1480@lemmy.world
      link
      fedilink
      arrow-up
      13
      arrow-down
      1
      ·
      1 year ago

      Flying business/first is STILL shit now.

      I typically fly first and my last trip American cancelled my scheduled comfortable connection and replaced it with one that was way too short. Predictably because of delays in my first leg my scheduled connecting flight was missed.

      My wife and I were left with the options of not getting home that night or flying economy home. American compensated us with $15 vouchers.

      It’s actually impressive that they’ve even made first class a shitty experience.