I sympathize with the barista here, but mindset that customers need to cover 10 to 20% of his income is symptom of decades of brainwashing of employees and customers alike. In this case NPR is part of this brainwashing. I will not tip someone for doing their job. I will only tip when I feel it is needed based on the service provided.
Literally all of the money in the business comes from customers. You pay with a tip or you pay in the price of the product.
It always astounds me that you guys want to put a capitalist middle man between you and the wages of the people that serve you.
It astounds you that we’d like for people’s income to be based on a predictable source rather than the customer’s whims? This works fine in other nations; no reason it can’t work in the US.
Predictably with a margin taken out of it and reduced as much as possible.