Capgemini: Fix your customer service — with chatbots!

pivot-to-ai.com

cross-posted to:
[email protected]

Capgemini: Fix your customer service — with chatbots!

pivot-to-ai.com

David Gerard@awful.systemsM to

TechTakes@awful.systemsEnglish · 5 months ago

cross-posted to:
[email protected]

Customer service is terrible. Customers hate it. Support agents hate it. Can you guess the answer? Capgemini has released a 112-page slide deck, “Unleashing the value of customer service: The trans…

As spotted by @mountainriver

https://www.youtube.com/watch?v=dXc9-oD_iFo - video

You must log in or # to comment.

Chat

TechTakes@awful.systems

techtakes@awful.systems

Create a post

You are not logged in. However you can subscribe from another Fediverse account, for example Lemmy or Mastodon. To do this, paste the following into the search field of your instance: [email protected]

Big brain tech dude got yet another clueless take over at HackerNews etc? Here’s the place to vent. Orange site, VC foolishness, all welcome.

This is not debate club. Unless it’s amusing debate.

For actually-good tech, you want our NotAwfulTech community

Visibility: Public

This community can be federated to other instances and be posted/commented in by their users.

12 users / day
12 users / week
12 users / month
27 users / 6 months
0 local subscribers
2.1K subscribers
251 Posts
0 Comments
Modlog

mods:
David Gerard@awful.systems