A breast cancer surgeon had to “scrub out mid-surgery” to call a UnitedHealthcare representative because the insurance giant questioned whether the procedure she was in the middle of performing was really necessary.

Dr. Elisabeth Potter posted her story to Instagram this week, and the post has gotten more than 221,000 likes.

Still wearing her scrub cap, Dr. Potter began her video saying, “It’s 2025, and navigating insurance has somehow just gotten worse.”

  • MagicShel@lemmy.zip
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    1 day ago

    Small regional providers. Ever heard of Wow! Internet? I assure you they are terrible.

    • Bytemeister@lemmy.world
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      6 hours ago

      Wow was cheap and fast for me… And would go down for 3 days at a time inexplicably. Oh, and they sent me a modem-router combo with cascade routers disabled and a firmware flash that prevented me from changing it, evnthough I specifically requested (and paid for) modem only.

    • zod000@lemmy.ml
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      1 day ago

      In my experience Wow! is less scummy that Comcast, but also less reliable. Overall it is probably a wash.